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FAQ

FREQUENTLY ASKED QUESTIONS

If you have a question, then you’re barking up the right tree. Take a peek at the list below for answers to some common questions.

Will your product(s) fit my Yorkie/Dachshund/Great Pyrenees?

All of our bandanas are 22″ x 22″ x 31″ triangles and fit most dogs. Each design is situated at the bottom corner of the bandana. This allows you to fold the top edge down as much as necessary for a good fit on your pup. Click for instructions on tying a Safety Knot.

My pup’s bandana got muddy and/or smells like wet dog. How should I wash it?

All three edges of our bandanas are overlock stitched to be raveling- and fraying-free when machine washed. We recommend spot-treating, if necessary, and then machine washing in cold water with like colors. Air dry flat.

A design is marked as “out of stock.” How can I be notified when the item is available?

Sign-up for our newsletter, Pup-to-the-Minute*, to be the first to know when products are restocked and new designs are released. You can sign up at the footer of any Pup North page.

(*We promise to never sell or share your information. The only thing more annoying than spam? Unexpected “landmines” in the backyard.”)

How are your products packaged? Are they gift-worthy?

Our bandanas are packaged in high-quality cello packages with info cards that are perfect for gifting.

All right, give me your pitch. Why should I order from Pup North?

We are proud to be the one-and-only brand that brings Michigan-specific designs to the four-legged market. Our products are proudly designed and printed in Michigan on premium heavyweight cotton fabric. Our packaging is made in America and utilizes 100% recycled paper and soy-based inks.

 

And if that’s not enough, think about this: Your dog loves up north as much as you do! So while you sport your Michigan tee, we’ve got the perfect accessory for your loyal companion to show their love too.

RETURNS & EXCHANGES

What are your return and exchange policies?

We want you to be happy. Like bathtime-is-finally-over happy. Unworn products can be exchanged within 30 days of delivery. Simply mail the product and original packing slip with “exchange section” filled out completely to the address below. Any other questions? We’re here to help.

 

Please mail exchanges to 527 Woodland Dr, Traverse City, MI 49686.

SHIPPING

How long will it take for my product to arrive?

We strive to ship orders within 4 days of ordering. All of our products ship from Traverse City, Michigan. Exact delivery date will be dependent on method of shipping chosen.

What are your shipping methods and pricing?

All orders ship via USPS. Our shipping options include first class, priority, two-day and overnight. We sometimes offer FREE shipping promotions on our Facebook and Instagram pages — be sure to follow us!

Do you ship internationally?

We do not ship internationally at this time. Please contact us with any questions.

RETAIL & WHOLESALE

Where can I find Pup North products in stores?

At the moment, Pup North is only sold on our website. Shop our products here.

Do you sell your products wholesale? How can I stock Pup North products in my retail store?

We offer discounted pricing and POP displays to our retail stores. Please email us at sales@pupnorthlife.com for more information on our wholesale program.